Shipping & Returns

We are committed to providing a straightforward and transparent shopping experience.

Order Processing

Orders are typically processed after payment confirmation. Processing times may vary depending on product availability and order volume.

Customers will receive confirmation once an order has been processed and prepared for shipment.

Shipping

Shipping options and delivery times may vary depending on destination and product availability.

Where tracking is available, tracking information will be provided once an order has been dispatched.

Customers are responsible for ensuring that shipping details provided at checkout are accurate and complete.

Delivery Times

Estimated delivery times are provided as guidance only and may vary due to courier operations, customs processing, weather conditions, or other factors outside our control.

Damaged Deliveries

We take great care to ensure all orders are securely packaged before dispatch. If your parcel arrives with visible signs of damage, mishandling, punctures, crushing or other transit-related issues, please inspect the package carefully before accepting delivery.

Customers should note any visible external damage on the carrier's delivery receipt, delivery docket or electronic proof of delivery before signing whenever possible. If immediate inspection is not possible, we recommend noting "Received damaged - subject to inspection" on the delivery record where permitted by the carrier.

To assist with any investigation or carrier claim, please retain all packaging materials, take clear photographs of the package and its contents, and contact Clear Sight Optics HK within 48 hours of receipt.

Please be aware that where obvious transit damage is not reported at the time of delivery, the carrier may limit or reject a damage claim, which could affect the speed and outcome of the investigation.

Returns

If you believe you have received an incorrect or defective item, please contact us as soon as possible so we can review the situation and assist.

To be eligible for return consideration:

• The item should be unused.
• The item should be returned in its original packaging where possible.
• The return request should be submitted within the applicable return period.

Refunds

Approved refunds will be processed using the original payment method where possible.

Processing times may vary depending on your payment provider or financial institution.

Questions?

If you have any questions regarding shipping, delivery, or returns, please visit our Contact Us page and get in touch.

We will do our best to provide clear and helpful assistance.

See Clearly. Choose Confidently.