Shipping Information
All orders are dispatched from our base in Hong Kong via DHL — one of the world's leading international couriers. Every order is personally inspected before dispatch to ensure it meets our quality standards.
Dispatch Times
Orders are typically processed and dispatched within 2–3 business days of payment confirmation. You will receive a DHL tracking number by email once your order has been dispatched.
Delivery Options
We offer two delivery options at checkout:
| Service | Description | Rate |
|---|---|---|
| DHL Standard | DHL's standard international delivery schedule | To be confirmed |
| DHL Express | Priority delivery within 24–48 hours to most destinations | To be confirmed |
Estimated Delivery Times by Region (DHL Standard)
| Region | Estimated Delivery Time |
|---|---|
| Hong Kong | 1–2 business days |
| Mainland China | 2–3 business days |
| Asia-Pacific (Australia, NZ, Singapore, Japan, etc.) | 3–5 business days |
| United Kingdom & Europe | 4–7 business days |
| United States & Canada | 4–7 business days |
| Rest of World | 5–10 business days |
DHL Express delivers to most destinations within 24–48 hours from dispatch. Delivery times are estimates and may vary due to customs processing, public holidays, or circumstances outside our control.
Order Tracking
Once your order has been dispatched, you will receive an email with your DHL tracking number. You can track your shipment in real time at dhl.com/tracking.
Customs Duties & Import Taxes
Depending on your country, customs duties or import taxes may be applied to your order by your local customs authority. These charges are the responsibility of the customer and are not included in our product prices or shipping fees. We recommend checking your country's import regulations before placing an order.
Damaged Deliveries
If your DHL delivery arrives visibly damaged or wet, please note this clearly on the DHL delivery docket at the time of signing and take photos immediately upon receipt. Contact us within 48 hours with your photos and signed delivery notation. Please see our FAQ page for full details on our damaged goods policy.
Questions?
If you have any questions about your shipment, please visit our FAQ page or contact us directly.